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Dear customer,

 

Our highest priority is customer satisfaction, therefore we guarantee you  products with an impeccable technique, meeting the IHQ standards of quality.

However, should it become defective, we ensure the replacement of the product within the legal time limit of the warranty period. For the smooth running of your claim, please take the following points into account:

 

• Request for a RMA number by online form or e-mail (retour@gold-digital.com)

 

• You will receive from us the proof of return by email.

IMPORTANT: This proof must be attached on the package !

 

• Please send you package in free domicile. Our claims department may not consider packages  not sent free domicile or those without proof of return.

 

• A copy of the proof of purchase (receipt client) must be attached to the returned package!

 

• Items that do not correspond to the initial contents of the delivery of the product (e.g. storage media, protection covers, bags, etc.) are to be removed before returning the product. The

return of articles not corresponding  to the initial contents, will not be possible.

 

• The RMA number is valid for 14 days.

 

• The proof of return, which is sent to you containing the number corresponding RMA, allows you to return the merchandise. We will not accept any claims upon receipt of the goods. Claims will not be processed until after the final review of the claim.

 

• Claim processing time is up to 4 weeks.

 

• The return address is:

 

• IMPORTANT: Returns without RMA number will not be processed!

TREATMENTS